We aim to deliver your orders quickly and safely to your doorstep.
1. Processing Time
- Orders are processed within 1–3 working days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
2. Delivery Time & Charges
- West Malaysia: 3–5 working days
- East Malaysia: 5–7 working days
- Delivery charges vary based on weight, size, and location and will be calculated at checkout
3. Shipping Partners
We work with trusted courier services to ensure reliable and timely deliveries.
4. Tracking Your Order
Once shipped, you will receive an email/SMS with your tracking number and a link to track your parcel.
5. Damaged or Missing Items
- If your order arrives damaged or incomplete, contact us within 48 hours of delivery with photos of the package and product
- We will investigate and arrange for a replacement or refund if applicable